Go see www.indianrail.gov.in…

Have you found the worst website ever? You don’t have to go all the way searching for it. It is just at your finger tips. Just type “www.indianrail.gov.in“.

Recently my friend asked me the train enquiry phone number. I asked him to dial 131. He said it is not working from his cell phone. I understood that there is some other option for this. I thought of taking their websites. I searched google and when I clicked on the first search itself, I got the great Indian Railway’s site. Indian Railway is declared as worlds largest and busiest networks in the world. Why they want a site like this?

More than fifteen minutes I was searching on the site for the contact number. I am not exaggerating; this is a true thing that I came across. As a consumer whom should I contact to get the numbers? Usually we spend very few minutes on sites to search something. If we don’t get it immediately we will leave that site. But here it was a challenge for me to get the number. I simply wasted my time on this useless site.

Do you know which company designed the website for Indian Railway? It is CRIS -Centre for Railways Information System, which is an organization under the Ministry of Railway. No wonder their website is just as bad as the Indian Railways. I don’t know why they want to keep the phone numbers so secretly. As a consumer don’t we have the right to get the number? Moreover it is difficult to find the address for lodging complaints or suggestions. I think consumer complaints have no values for them. Anyway I am thankful to the designers. I think Indian Railways is beyond complaints.

Once I tried for e-ticketing. After filling the details the gateway got hung and when I checked my account details, the amount was reduced. There were no tickets under the category booked tickets. On the attempt for cancellation of the ticket, I couldn’t get it done properly. When I tried on the numbers displayed for cancellation enquiry, no one picked up the phone.

I feel like the responsible ones are simply sitting and enjoying their time. No wonder most consumers are leaving India as soon as they become graduates. India keeps on developing during the past sixty years and when we are going to get a label as developed country?